BoatEFX LLC products will carry the following warranty.
Warranty Period
- Limited Lifetime
- The warranty requires return of defective part/product directly to BoatEFX. Replacement of parts or products may be new or refurbished and will meet or exceed specifications of the original parts or products.
- Proof of purchase may be required.
- The repair or replacement of a faulty product within the warranty period remains at the discretion of BoatEFX.
- The BoatEFX warranty covers defects in parts in workmanship but does not cover fair wear and tear, defect resulting from misuse, unauthorized modification, operation or storage outside the environment specification for the product or in-transit damage.
Summary of Benefits
- Repair defects in components or workmanship
- Repair at BoatEFX
- Replacement of parts or product may be new or refurbished and will meet or exceed specifications of the original parts or products.
- Phone Technical Support
Defects Excluded
- Fair wear and tear
- Misuse
- Damage by mishandling
- In Transit Damage
- Operation or storage outside of designed specification
- Should you have any questions relating to the Warranty of any BoatEFX LLC product or require any technical support please contact BoatEFX at (513) 855-1192
Limitation of Liability
Except for the commitments outlined above BoatEFX LLC will not be liable for any direct or indirect, special, incidental, consequential or other types of damages or injury to person(s) or property.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns & Exchanges
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@boatefx.com. All powder coated items will be subject to a restocking fee, a 15% restocking fee will be implemented if customer ships back the product, a 25% restocking fee will be implemented if BoatEFX provides the return label. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@boatefx.com.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Please contact us at orders@boatefx.com if you believe you need a product exchanged due to fitment, size, color, or for any other reason.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Statement
Under normal circumstances purchases ship within 1-10 business days or sooner.
We take care in packaging our products for shipping, However, once an item has left our facility it is no longer in our control in the handling of your order. If you receive a damaged shipping box please contact us before opening and within 48hrs of delivery.
Thank you,
BoatEFX